Rent Collection Roadmap: Tools, Tactics & Tough Conversations

This webinar equips multifamily professionals with the tools, language, and strategies needed to collect rent confidently and consistently. Participants will learn how to communicate clearly, set firm expectations, navigate tough conversations, and apply proven techniques that reduce delinquencies and improve on-time payments. Designed for leasing teams, assistant managers, and managers, this session breaks down the rent-collection process into practical steps that support residents, protect the community, and strengthen revenue.